Thanks for shopping at heatherbruce.com.au.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Courses and Workshops
If you have registered for a course or workshop you will have received a significant amount of valuable course materials that are yours to keep and refer to indefinitely.
With this in mind, we do not offer FULL refunds – you get the online courses and can attend the workshop later.
If for whatever reasons you cannot attend the date specified, more courses will be arranged that you can attend instead.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Online Courses and Digital Products
If it is not making any difference then I will happily refund the course fee if you have submitted the included monthly report card showing that you have followed the course.
We can assist you to get started with the course, if you are having any trouble.
Multiple payments for the same course:
► Course Postpone
Classroom Courses (In house courses);
If you need to postpone your course, you need to make a request 5 working days before the course starting date.
You are not able to make a request for course postpone less than 5 working days before the course starting date.
► Refund Procedure
1. Any refund may take take up to 30 days to process.
If you have any questions on how to return items to us, please contact us.
Call: (07) 3899 2274
Post: Attn: Refund Policy,
PO Box 314,
Carina, QLD 4152,
E-mail: [email protected].